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Live Webcast Replay

Navigating Difficult Conversations with Coworkers

Total Credits: 1 including 1 Communications and Marketing - Non-technical

Average Rating:
Human Resources |  ACPEN Industry Institute
Jill Schiefelbein
Course Levels:
All Levels
1 Hour
Access for 30 day(s) after program date.

Please Note: Programs with a ☾ insignia begin after 5pm or air on the weekend.


Conflict is inevitable whenever you have more than one person working together. But conflict doesn't have to be a bad thing. In fact, it's through conflict that some of the most productive conversations, changes, and innovations can occur in organizations...when they're navigated through effective communication. This workshop is designed to help you more strategically approach difficult conversations in the workplace and will arm you with both an understanding of how our minds approach these tough conversations and tools that you can use to approach these conversations more impactfully.

Basic Course Information

Learning Objectives
  • Understand the direction of your communication and how that impacts how you communicate during difficult situations
  • Learn a three-step methodology for framing your messaging to help you better navigate almost any difficult conversation
  • Gain insights on the role that conflict plays in an organization and how to use it to your advantage

Major Subjects
  • Communication
  • Negotiation
  • Conflict
  • Persuasion
  • Management
  • Leadership

Course Materials


Jill Schiefelbein's Profile

Jill Schiefelbein Related seminars and products

Jill Schiefelbein is an award-winning entrepreneur, author, and communication strategist. She taught business communication at Arizona State University for 11 years before venturing into entrepreneurship. Jill’s business, The Dynamic Communicator®, helps organizations navigate the physical and digital communication spaces to attract customers, increase sales, and lead more impactful teams. Her latest book, Dynamic Communication: 27 Strategies to Grow, Lead, and Manage Your Business hit stores March 2017. Jill is currently pursuing her doctorate degree at the University of South Florida's Muma College of Business, where she's studying the impact of artificially intelligent video avatars in the customer experience lifecycle in business-to-business sales--an exciting new field of study at the intersections of synthetic media, communication, and relational commerce.


Mon, Jun 05, 2023 - 09:00am to 10:06am EDT
Fri, Jun 16, 2023 - 11:00am to 12:06pm EDT
Wed, Jun 21, 2023 - 01:00pm to 02:06pm EDT
Sat, Jun 24, 2023 - 03:00pm to 04:06pm EDT
Mon, Jul 10, 2023 - 09:00am to 10:06am EDT
Tue, Jul 18, 2023 - 11:00am to 12:06pm EDT
Tue, Jul 25, 2023 - 01:00pm to 02:06pm EDT
Mon, Aug 07, 2023 - 03:00pm to 04:06pm EDT
Fri, Aug 18, 2023 - 09:00am to 10:06am EDT
Mon, Aug 28, 2023 - 11:00am to 12:06pm EDT
Fri, Sep 08, 2023 - 01:00pm to 02:06pm EDT
Tue, Sep 12, 2023 - 07:00pm to 08:06pm EDT
Sat, Sep 16, 2023 - 03:00pm to 04:06pm EDT
Thu, Sep 28, 2023 - 09:00am to 10:06am EDT
Wed, Oct 11, 2023 - 11:00am to 12:06pm EDT
Wed, Oct 18, 2023 - 01:00pm to 02:06pm EDT
Wed, Oct 25, 2023 - 03:00pm to 04:06pm EDT
Tue, Nov 07, 2023 - 09:00am to 10:06am EST
Sat, Nov 11, 2023 - 11:00am to 12:06pm EST
Mon, Nov 27, 2023 - 01:00pm to 02:06pm EST
Tue, Dec 05, 2023 - 07:00pm to 08:06pm EST
Wed, Dec 06, 2023 - 03:00pm to 04:06pm EST
Fri, Dec 15, 2023 - 09:00am to 10:06am EST
Fri, Dec 22, 2023 - 11:00am to 12:06pm EST
Sat, Dec 30, 2023 - 01:00pm to 02:06pm EST

Additional Info

Basic Course Information

Prerequisites None
Advanced Preparation None
Designed For Business Professionals
Original Recording Date 05/2022
Yellow Book No
Course Developer

Jill Schiefelbein

Date Added to Catalog 05/26/2022

Additional Information

Complaint Resolution Policy

Please contact Anne Taylor for any complaints., (972-377-8199). 

Official Registry Statement

Business Professionals' Network, Inc. is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

Instructional Delivery Method

Group Internet Based

Course Registration Requirements

Online Registration

Refund/Cancellation Policy

Please contact the ACPEN help desk 1-877-602-9877 or if you wish to cancel your attendance for a previously purchased webcast and are requesting a refund or transfer. 

Promo Video



Overall:      4.7

Total Reviews: 10