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Live Webcast Replay

Navigating Difficult Conversations with Coworkers


Total Credits: 1 including 1 Communications and Marketing - Non-technical

Average Rating:
Not yet rated
Category:
Human Resources |  ACPEN Industry Institute
Faculty:
Jill Schiefelbein
Course Levels:
All Levels
Duration:
1 Hour
License:
Access for 30 day(s) after program date.

Dates
Please Note: Programs with a ☾ insignia begin after 5pm or air on the weekend.


Description

Conflict is inevitable whenever you have more than one person working together. But conflict doesn't have to be a bad thing. In fact, it's through conflict that some of the most productive conversations, changes, and innovations can occur in organizations...when they're navigated through effective communication. This workshop is designed to help you more strategically approach difficult conversations in the workplace and will arm you with both an understanding of how our minds approach these tough conversations and tools that you can use to approach these conversations more impactfully.

Basic Course Information

Learning Objectives
  • Understand the direction of your communication and how that impacts how you communicate during difficult situations
  • Learn a three-step methodology for framing your messaging to help you better navigate almost any difficult conversation
  • Gain insights on the role that conflict plays in an organization and how to use it to your advantage

Major Subjects
  • Communication
  • Negotiation
  • Conflict
  • Persuasion
  • Management
  • Leadership

Course Materials

Faculty

Jill Schiefelbein's Profile

Jill Schiefelbein Related seminars and products


Jill Schiefelbein is an award-winning entrepreneur, author, and communication strategist. She taught business communication at Arizona State University for 11 years before venturing into entrepreneurship. Jill’s business, The Dynamic Communicator®, helps organizations navigate the physical and digital communication spaces to attract customers, increase sales, and lead more impactful teams. Her latest book, Dynamic Communication: 27 Strategies to Grow, Lead, and Manage Your Business hit stores March 2017. Jill is currently pursuing her doctorate degree at the University of South Florida's Muma College of Business, where she's studying the impact of artificially intelligent video avatars in the customer experience lifecycle in business-to-business sales--an exciting new field of study at the intersections of synthetic media, communication, and relational commerce.


Dates

Tue, Jul 12, 2022 - 02:00pm to 03:06pm EDT
Sat, Jul 30, 2022 - 03:00pm to 04:06pm EDT
Thu, Aug 11, 2022 - 04:00pm to 05:06pm EDT
Thu, Aug 25, 2022 - 07:00pm to 08:06pm EDT
Mon, Aug 29, 2022 - 10:00am to 11:06am EDT
Fri, Sep 02, 2022 - 11:00am to 12:06pm EDT
Tue, Sep 20, 2022 - 12:00pm to 01:06pm EDT
Mon, Oct 03, 2022 - 02:00pm to 03:06pm EDT
Fri, Oct 28, 2022 - 03:00pm to 04:06pm EDT
Wed, Nov 02, 2022 - 04:00pm to 05:06pm EDT
Tue, Nov 29, 2022 - 10:00am to 11:06am EST
Tue, Dec 06, 2022 - 11:00am to 12:06pm EST
Fri, Dec 16, 2022 - 12:00pm to 01:06pm EST
Fri, Dec 23, 2022 - 02:00pm to 03:06pm EST

Additional Info

Basic Course Information

Prerequisites None
Advanced Preparation None
Designed For Business Professionals
Original Recording Date 05/2022
Yellow Book No
Course Developer

Jill Schiefelbein


Date Added to Catalog 05/26/2022

Additional Information

Complaint Resolution Policy

Please contact Anne Taylor for any complaints. anne.taylor@acpen.com, (972-377-8199). 


Official Registry Statement

Business Professionals' Network, Inc. is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org


Instructional Delivery Method

Group Internet Based


Course Registration Requirements

Online Registration


Refund/Cancellation Policy

Please contact the ACPEN help desk 1-877-602-9877 or help@acpen.com if you wish to cancel your attendance for a previously purchased webcast and are requesting a refund or transfer. 


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