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Giving Feedback that Delivers Results

Total Credits: 1.2 including 1.2 Personnel/Human Resources - Non-technical

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Human Resources |  ACPEN Industry Institute
Jill Schiefelbein
Course Levels:
All Levels
1.2 Hours
Access for 30 day(s) after program date.

Please Note: Programs with a ☾ insignia begin after 5pm or air on the weekend.


Many people, when they hear about feedbcak in organizations and the workplace, think immediately of performance reviews. But feedback should not be isolated to these formal structures. This workshop is about the more informal methods of feedback that managers and coworkers can use to have more productive conversations that drive behavioral change. Through understanding the importance of dialogue, strategic questions to drive conversation, and mistakes to avoid, you'll be able to have more productive feedback conversations in your workplace (and maybe even at home, too).

Basic Course Information

Learning Objectives
  • Understand the importance of dialogue and techniques to ask questions to extend the conversation
  • Learn common mistakes for why feedback doesn't stick and how to avoid them
  • Practice a three-step framework for owning your message to confidently lead feedback conversations

Major Subjects
  • Communicaiton
  • Performance Reviews
  • Feedback
  • Management
  • Leadership

Course Materials


Jill Schiefelbein's Profile

Jill Schiefelbein Related seminars and products

Jill Schiefelbein is an award-winning entrepreneur, author, and communication strategist. She taught business communication at Arizona State University for 11 years before venturing into entrepreneurship. Jill’s business, The Dynamic Communicator®, helps organizations navigate the physical and digital communication spaces to attract customers, increase sales, and lead more impactful teams. Her latest book, Dynamic Communication: 27 Strategies to Grow, Lead, and Manage Your Business hit stores March 2017. Jill is currently pursuing her doctorate degree at the University of South Florida's Muma College of Business, where she's studying the impact of artificially intelligent video avatars in the customer experience lifecycle in business-to-business sales--an exciting new field of study at the intersections of synthetic media, communication, and relational commerce.


Tue, Jul 12, 2022 - 04:00pm to 05:16pm EDT
Sat, Jul 30, 2022 - 10:00am to 11:16am EDT
Thu, Aug 11, 2022 - 11:00am to 12:16pm EDT
Mon, Aug 29, 2022 - 12:00pm to 01:16pm EDT
Fri, Sep 02, 2022 - 02:00pm to 03:16pm EDT
Tue, Sep 20, 2022 - 03:00pm to 04:16pm EDT
Mon, Oct 03, 2022 - 04:00pm to 05:16pm EDT
Fri, Oct 28, 2022 - 10:00am to 11:16am EDT
Wed, Nov 02, 2022 - 11:00am to 12:16pm EDT
Tue, Nov 29, 2022 - 12:00pm to 01:16pm EST
Tue, Dec 06, 2022 - 02:00pm to 03:16pm EST
Fri, Dec 16, 2022 - 03:00pm to 04:16pm EST
Fri, Dec 23, 2022 - 04:00pm to 05:16pm EST

Additional Info

Basic Course Information

Prerequisites None
Advanced Preparation None
Designed For Business Professionals
Original Recording Date 05/2022
Yellow Book No
Course Developer

Jill Schiefelbein

Date Added to Catalog 05/26/2022

Additional Information

Complaint Resolution Policy

Please contact Anne Taylor for any complaints., (972-377-8199). 

Official Registry Statement

Business Professionals' Network, Inc. is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

Instructional Delivery Method

Group Internet Based

Course Registration Requirements

Online Registration

Refund/Cancellation Policy

Please contact the ACPEN help desk 1-877-602-9877 or if you wish to cancel your attendance for a previously purchased webcast and are requesting a refund or transfer. 

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