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Building Your Immunity to People’s Negativity: Maximizing Teamwork & Customer Relations


Total Credits: 1 including 1 Personnel/Human Resources - Non-technical

Average Rating:
Not yet rated
Category:
ACPEN Industry Institute |  Personal Development |  Professional Development
Faculty:
Tina Hallis, Ph.D.
Course Levels:
Basic
Duration:
1 Hour
License:
Access for 30 day(s) after program date.


Description

Other people’s negativity, whether it’s from disgruntled customers, grumpy coworkers or challenging family members, can drain our energy and bring us down. Changing other people is hard, but we do have the power to change the situation by how we respond. This dynamic program uses Tina’s proprietary five-step “Immunity to Negativity Formula™” to show people how they can use simple tools to help them stay calm and choose to respond as their best self. This is a key skill we can build to optimize our customer service, teamwork, and relationships while enjoying less stress and frustration.

Basic Course Information

Learning Objectives
  • How to PREPARE our mindset ahead of time to make it easier to stay positive in the moment
  • How to PRACTICE on the easy stuff so we get better at staying calm
  • How to PAUSE & NOTICE in the moment so we can avoid reacting and feeling stressed
  • How to make it easier to CHOOSE the best response for ourselves, the other person, and our team

Major Subjects
  • Emotional Intelligence
  • Management Skills
  • Teamwork
  • Customer Relations

Course Materials

Faculty

Tina Hallis, Ph.D. Related seminars and products: 4


Tina Hallis, Ph.D. is the founder of The Positive Edge. She is certified in Positive Psychology through the WholeBeing Institute and a Professional Member of the National Speakers Association. She is the author of Sharpen Your Positive Edge:  Shifting Your Thoughts for More Positivity & Success, a workbook with 80 short tips to make it

Tina worked for 20+ years in Biotechnology before discovering a new science called Positive Psychology in 2011. Seeing the powerful impact this information has on improving people and organizations, she decided to create her own company, The Positive Edge. Her focus is to share insights and strategies that help employees, managers, and leaders build their positivity skills. Studies show that increased positivity activates our ability to learn and make better decisions, broadens our perspective to see more possibilities, improves our interactions and relationships, and strengthens our resilience to stress and overwhelm.

Tina has had the opportunity to share this information with thousands of people from a variety of industries including government agencies, academic institutions, medical staff, financial institutions, biotech companies, manufacturing companies, sales teams, nonprofits, and more.


Dates

Thu, Jun 18, 2020 - 11:00a to 12:00p EDT
Thu, Jun 25, 2020 - 01:00p to 02:00p EDT
Thu, Jul 09, 2020 - 03:00p to 04:00p EDT
Thu, Jul 23, 2020 - 09:00a to 10:00a EDT
Thu, Aug 06, 2020 - 11:00a to 12:00p EDT
Thu, Aug 20, 2020 - 01:00p to 02:00p EDT
Thu, Sep 10, 2020 - 03:00p to 04:00p EDT
Thu, Sep 24, 2020 - 09:00a to 10:00a EDT
Thu, Oct 15, 2020 - 11:00a to 12:00p EDT
Thu, Oct 29, 2020 - 01:00p to 02:00p EDT
Thu, Nov 05, 2020 - 03:00p to 04:00p EST
Thu, Nov 12, 2020 - 09:00a to 10:00a EST
Thu, Dec 03, 2020 - 11:00a to 12:00p EST
Thu, Dec 10, 2020 - 01:00p to 02:00p EST

Additional Info

Basic Course Information

Prerequisites None
Advanced Preparation None
Designed For All
Original Recording Date 05/22/2020
Yellow Book No
Course Developer Tina Hallis
Date Added to Catalog 03/05/2020

Additional Information

Complaint Resolution Policy

Please contact Anne Taylor for any complaints. anne.taylor@acpen.com, (972-377-8199). 


Official Registry Statement

Business Professionals' Network, Inc. is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org


Instructional Delivery Method

Group Internet Based


Course Registration Requirements

Online Registration


Refund/Cancellation Policy

Please contact the ACPEN help desk 1-877-602-9877 or help@acpen.com if you wish to cancel your attendance for a previously purchased webcast and are requesting a refund or transfer. 


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